Returns & refunds

30-day returns

If the system isn't right for you, return it within 30 days of delivery for a refund of the purchase price. The system needs to be in resaleable condition; used filter cartridges are excluded for hygiene reasons, but the hardware itself can come back.

How to start a return

• Email hello@kangenprefilters.com with your order number.
• We'll send a return authorisation and the return address within 2 business days.
• Refunds are processed to the original payment method within 5 business days of the return arriving.

Subscription cancellations

You can cancel the annual filter subscription at any time from the manage link in any billing email. The hardware is yours to keep. If a renewal was just billed and the filter set hasn't shipped yet, we'll refund it in full.

Damaged or faulty items

If anything arrives damaged or develops a fault, contact us with a photo and we'll replace it. See the warranty page. Nothing in this policy limits your rights under the Australian Consumer Law or equivalent consumer protection in your country.